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Take a look at our company policies:
At Serenity Day Spa, our priority is to provide a safe, relaxing, and professional environment where clients can rejuvenate their body, mind, and spirit. To ensure the best experience for everyone, we kindly request adherence to the following policies:
We Believe that
Appointments
- Scheduling: Appointments can be made online, by phone, or in person. We recommend booking in advance to secure your preferred time.
- Arrival Time: Please arrive 10 minutes before your scheduled session to allow for a stress-free check-in and consultation process.
Cancellations and Rescheduling
- Notice: We request a minimum of 24 hours' notice for cancellations or rescheduling. Late cancellations may be subject to a fee.
- No-Show Policy: Failure to attend an appointment without prior notice may result in a charge of the full session fee.
Health and Safety
- Client Intake Form: All clients must complete an intake form before their first session to ensure services are tailored to their needs and any health conditions are accounted for.
- Hygiene: For the safety of our clients and therapists, we maintain strict hygiene standards, including the sanitization of equipment and treatment areas between sessions.
Professional Conduct
- Our therapists are licensed professionals who adhere to a strict code of ethics. Any inappropriate behavior from clients will result in the immediate termination of the session without a refund.
Payment
- Payment is due at the time of service unless arranged otherwise. We accept cash, credit cards, and online payments. Gratuity is appreciated but not required.
Gift Certificates and Packages
- Gift certificates and prepaid packages are available and valid for one year from the date of purchase. They are non-refundable but may be transferable upon request.
Privacy
- We value your privacy and maintain strict confidentiality regarding personal and health information.
Thank you for choosing Serenity Day Spa for your massage therapy needs. Your well-being is our priority, and we look forward to serving you.