Appointments

• Scheduling: Appointments can be made online, by phone, or in person. We recommend booking in advance to secure your preferred time.
• Arrival Time: Please arrive 10 minutes before your scheduled session to allow for a stress-free check-in and consultation process.

Cancellations and Rescheduling

• Notice: We request a minimum of 24 hours' notice for cancellations or rescheduling. Late cancellations may be subject to a fee.
• No-Show Policy: Failure to attend an appointment without prior notice may result in a charge of the full session fee.

Health and Safety

• Client Intake Form: All clients must complete an intake form before their first session to ensure services are tailored to their needs and any health conditions are accounted for.
• Hygiene: For the safety of our clients and therapists, we maintain strict hygiene standards, including the sanitization of equipment and treatment areas between sessions.

Professional Conduct

• Our therapists are licensed professionals who adhere to a strict code of ethics. Any inappropriate behavior from clients will result in the immediate termination of the session without a refund.

Payment

• Payment is due at the time of service unless arranged otherwise. We accept cash, credit cards, and online payments. Gratuity is appreciated but not required.

Gift Certificates and Packages

• Gift certificates and prepaid packages are available and valid for one year from the date of purchase. They are non-refundable but may be transferable upon request.

Privacy

• We value your privacy and maintain strict confidentiality regarding personal and health information.

Thank you for choosing Serenity Day Spa for your massage therapy needs. Your well-being is our priority, and we look forward to serving you.